Grievance Officer

How we handle a complaint

1. You write to the Grievance Officer by email, or message +91 88078 93103.
2. We acknowledge within 48 hours.
3. We resolve it within one month, as the Consumer Protection (E-Commerce) Rules, 2020 require, and tell you what we did.

What you can write to us about

• A problem with an order that our support team has not been able to put right.
• A copy of the photos and personal details we hold about you.
• Correcting or deleting your details or photos.
• A photo of you that someone else added to a Memories journal or moment, if you want it removed.
• Withdrawing a consent you gave.
• Any complaint about how your data was handled.

For a damaged, defective, wrong or missing order, the quickest route is the replacement process. Use this page if that has not solved it.

What to include

• Your name, and the email or phone number you used with us.
• Your order ID, or which Memories journal or moment it is about.
• What went wrong and what you would like us to do.

We never ask for your password, an OTP or your card details.

If you are not satisfied

You can approach the National Consumer Helpline on 1915, or the consumer commission that has jurisdiction over you. For a complaint about personal data, you can also approach the Data Protection Board of India. Our Privacy policy explains your data rights.