In short: if your order arrives damaged, defective or wrong, or never arrives, message us within 48 hours with your order ID, photos and an unboxing video. We replace it or refund you. You keep the item and pay nothing.
This page is the step-by-step claim process. The rules behind it are in Returns, replacements and refunds.
Before you start
You can claim if your order:
- Arrived damaged in transit.
- Has a printing defect.
- Is the wrong item.
- Did not arrive (a missing order).
You cannot claim for a change of mind, a size you chose, or a photo you uploaded. Details are in the returns policy.
Step by step
- Open the parcel on video. Record yourself opening the sealed parcel from the outside, in one go, so the shipping label, the packaging and the problem are all visible. The unboxing video is mandatory for damage claims. Please start recording before you cut the tape.
- Take photos. Photograph the item, the damage or defect, and the outer packaging and label.
- Message us within 48 hours of delivery. Use WhatsApp on +91 88078 93103 or email support@memocult.com. For a missing order, message us within 48 hours of the delivery date shown in your tracking.