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Policies

Privacy policy

What we collect, why, how long we keep it, and what you can ask us to do with it.

Last updated 20 October 2026

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In short: we collect what we need to make and deliver your order and to look after you afterwards. We do not sell your personal data or your photos. You can ask to see, correct or delete your data at any time, and our Grievance Officer answers within the times set out below.

This policy explains how Memocult handles personal data when you use memocult.com, place an order or message us on WhatsApp. It follows India's Digital Personal Data Protection Act, 2023 (DPDP Act) and the Information Technology Act, 2000.

Who is responsible for your data

Memocult, Dr Ambedkar Street, Taramani, Chennai 600113, Tamil Nadu, India. Write to us at support@memocult.com or message +91 88078 93103. Our Grievance Officer is named at the end of this page.

What we collect

  • Your details: name, email address, phone number and delivery address, when you create an account, place an order or message us.
  • Your photos and designs: the photos you upload, the designs and text you build with them, and the technical details needed to print them (file size, format, crop and layout).
  • Your orders: what you ordered, its status, delivery and tracking details, gift card use, and any damage or missing-order claim you raise.
  • Payment outcome: payments are taken by Razorpay. We receive the result and a transaction ID. We do not see or store your card number, UPI PIN or net-banking login.
  • Messages: what you send us on WhatsApp or email, so we can help you.
  • Device and usage data: browser and device type, IP address, approximate location, the pages you view, and cookies.

Memocult

Dr Ambedkar Street, Taramani, Chennai 600113, Tamil Nadu, India
Phone and WhatsApp
+91 88078 93103
Email
support@memocult.com
Grievance Officer
Pavan Sai, pavansai@memocult.com
Support
24/7 on WhatsApp; our team solves every ticket
Chat on WhatsAppContact usAbout Memocult
  • Memories journals and moments: if you host or join a shared Memories journal, the photos, words and name you add, and the contact details used to invite you.

    • Why we use it

    • To make, pack and deliver your order, and to keep you updated on it.
    • To take payment and to detect and prevent fraud.
    • To give support and handle replacement and refund claims.
    • To send order updates by email, WhatsApp and SMS.
    • To send offers and news, only if you have agreed. You can say no at any time and it is as easy to withdraw consent as to give it.
    • To keep the website working and secure, and to improve it.
    • To meet legal, tax and accounting duties.

    Your photos

    Your photos are private to you, and they stay under your control: you can delete any photo from your account whenever you want. Photos you keep on the site are protected with double encryption, and access to them is held by you. We use them to make what you ordered and to give you the design features you choose to use, such as layout suggestions or background removal. We do not use them for our own marketing, we do not sell them, and we do not use them to train AI models. Only people and systems involved in producing your order can reach them.

    Support chats

    Our AI support assistant answers messages on WhatsApp around the clock. It answers what it can and opens a ticket for anything else, and a member of our team solves every ticket. The assistant reads your messages only to help with your request.

    Who we share data with

    We do not sell or rent your personal data. We share it only as far as needed to serve you:

    • Printing hubs: your print files and order details, so your order can be made.
    • Courier partners: your name, delivery address and phone number, so the parcel reaches you.
    • Razorpay: to take and refund payments.
    • Hosting, storage, email and messaging providers (including WhatsApp): to run the website and send you updates.
    • Analytics and error-monitoring tools: usage data, to keep the site working and to understand what to improve.
    • Authorities: when the law requires it.

    These providers handle data on our instructions. Some of them may process data outside India.

    How long we keep it

    • Designs you started but never ordered, and the photos in them: archived after 90 days without activity if you are signed in (30 days if you are not), then removed 30 days later.
    • Carts: a signed-in cart that has been idle for 60 days is removed.
    • Orders, invoices and payment records: for as long as we need them to fulfil orders, handle claims and meet tax and legal duties.
    • Your photos: until you delete them. You can delete any photo from your account at any time.
    • Print files made for an order: deleted after the order has been delivered.
    • Marketing preferences: until you unsubscribe or ask us to delete them.
    • Support messages: for as long as needed to help you and keep a record of any claim.

    When we no longer need data, we delete it or remove anything that identifies you.

    Your rights

    Under the DPDP Act you can ask us to:

    • Show you a summary of the personal data we hold about you and who we have shared it with.
    • Correct or update anything that is wrong or out of date.
    • Erase your account, photos and other personal data. We will do so unless the law requires us to keep a record, such as an invoice.
    • Stop using your data for a purpose you agreed to, by withdrawing your consent.
    • Act for you through a person you nominate, if you are unable to.

    You can also complain to our Grievance Officer, and if you are not satisfied with the answer, to the Data Protection Board of India.

    To make a request, email support@memocult.com or message +91 88078 93103 from the number on your account, and tell us what you want done. We may ask you to confirm who you are first. We acknowledge every request within 48 hours and resolve it within one month. If you appear in a photo someone else added to a Memories journal and want it removed, say so in your message.

    Children

    Memocult is meant for people aged 18 and over. We do not knowingly collect personal data from children. If you think a child has given us their data, write to us and we will delete it.

    Cookies

    We use cookies and similar tools to keep you signed in, remember your cart, remember your settings, and measure how the site is used. You can block or clear cookies in your browser. If you block the essential ones, sign-in, the cart and checkout will not work.

    Security

    We use HTTPS for data in transit and limit access to the people and systems that need it. Payments are handled by Razorpay. No system is perfectly secure. If a data breach affects you, we will tell you and the authorities as the law requires.

    Changes to this policy

    When we change this policy we update the date at the top of this page. If a change matters to you, such as a new way we use your data, we will also tell you by email or a notice on the site.

    Contact and grievances

    Grievance Officer: Pavan Sai, pavansai@memocult.com, +91 88078 93103. See the Grievance page for how complaints are handled.

    For everything else: support@memocult.com or +91 88078 93103.